Occupancy and Additional Guests:

• Our room rates are based on double occupancy. Additional guests may incur extra charges, and the availability of extra beds or cots is limited, and sometimes charged as an extra service. Please notify us in advance if you plan to have more guests than originally booked by selecting the corresponding options.

Age Restrictions:

• Guests must be at least 18 years old to check in without an accompanying adult. Guests under the age of 18 must be accompanied by a parent or legal guardian.

Smoking Policy:

• We have a strict no-smoking policy inside all rooms and common areas (unless otherwise specified in the services available in the accommodation). Designated smoking areas are available outside the building. A cleaning fee will be charged for smoking inside the rooms.

Pet Policy:

• Pets are generally not allowed (unless otherwise specified in the services available in the accommodation), but exceptions may be made for service animals as required by law. Please check with us before making a reservation if you plan to bring a service animal.

Noise and Quiet Hours:

• To ensure a peaceful atmosphere for all guests, we request that noise be kept to a minimum, especially during quiet hours, which are from [22:00h / 10:00pm] to [9:00h / 9:00am]. Please be considerate of other guests when using common areas.

Room Care and Damages:

• Guests are responsible for the care of their rooms and any damages caused during their stay. Any significant damages or missing items will be charged to the guest's credit card.

Valuables and Security:

• While we strive to provide a secure environment, we are not responsible for the loss of money, jewelry, or other valuables left unattended in the rooms or common areas.

Breakfast and Dietary Restrictions:

• When breakfast service is provided (See options for each accomodation). Please inform us in advance of any dietary restrictions or allergies so that we can accommodate your needs.

Parking:

• When parking facilities are available for guests (See accomodation services), parking space may be limited, and we are not responsible for any damage or theft to vehicles parked on the premises.

House Rules and Local Regulations:

• Guests are expected to follow all house rules and local regulations during their stay.

Feedback and Complaints:

• We welcome your feedback and are committed to making your stay enjoyable. If you encounter any issues during your stay, please inform the front desk immediately so that we can address them promptly.

Modification of Booking Dates:

Guests may request to modify their booking dates within the cancellation deadline without incurring any modification fees, subject to availability.

Any modifications requested after the cancellation deadline will be treated as a cancellation, and the applicable cancellation fees will apply.

Group Bookings:

For group bookings (defined as 10 or more rooms booked together), a separate cancellation policy may apply. Guests will be informed of the group booking cancellation policy at the time of reservation.

Force Majeure:

In case of unforeseen circumstances such as natural disasters, acts of terrorism, or other events beyond the control of the guest or the hotel that prevent travel, a refund or rescheduling option may be considered on a case-by-case basis.

Cancellation Procedure:

Guests must submit their cancellation requests in writing via email or through the hotel's official booking platform. The cancellation request should include the guest's name, reservation details, and reason for cancellation.